Job Description
Launch your career with Arctic Tech Solutions! We're seeking motivated Night Shift Support Specialists to join our dynamic team in Anchorage. No prior experience required—just your eagerness to learn and thrive in a fast-paced environment. Enjoy competitive pay, comprehensive training, and opportunities for advancement while working flexible overnight hours that fit your lifestyle. Join us in delivering exceptional technical support to clients across the state!
Responsibilities
- Provide 24/7 technical support via phone, email, and chat for diverse client issues
- Document and troubleshoot system problems using ticketing systems
- Collaborate with senior technicians to resolve complex escalations
- Maintain detailed logs of all interactions and resolutions
- Monitor system health and report performance anomalies
- Adhere to security protocols and data protection standards
- Participate in continuous training programs to enhance skills
Qualifications
- High school diploma or equivalent (required)
- Strong problem-solving abilities and attention to detail
- Excellent written and verbal communication skills
- Ability to work independently and as part of a team
- Basic computer literacy with willingness to learn new technologies
- Comfortable working flexible overnight shifts (10 PM - 6 AM)
- Valid driver's license preferred for on-site support
- Alaska residency required (due to shift schedule)