Job Description
Are you a night owl looking for a rewarding career in technical support? ApexTech Solutions is seeking dedicated professionals for our Night Shift Support team based in Chula Vista, CA. This is a fantastic opportunity for those who prefer a quieter, more focused work environment.
Why Join Us?
- Flexible & Remote Friendly: Enjoy the benefits of working from home or our modern facility with a hybrid-friendly policy.
- Competitive Pay: Earn a premium shift differential with a salary range of $22.00 - $30.00 per hour.
- Professional Growth: Access to ongoing training and clear pathways for career advancement.
We are looking for a problem-solver who thrives in a high-impact role. If you have the technical skills and the drive to help others, we want to hear from you.
Responsibilities
- Monitor and maintain IT systems, network infrastructure, and hardware during off-hours.
- Resolve incoming technical tickets and user issues with high accuracy and minimal downtime.
- Provide exceptional customer service and technical guidance via phone, email, and remote desktop tools.
- Perform routine system updates, security patches, and backups as scheduled.
- Document all interactions, resolutions, and system changes in the ticketing system.
- Collaborate with the day-shift team to ensure seamless service continuity.
Qualifications
- High school diploma or GED required; Associate degree in IT or related field is a plus.
- 1-3 years of experience in a Help Desk, Technical Support, or Customer Service role.
- Strong troubleshooting skills for Windows, macOS, and common productivity software.
- Excellent written and verbal communication skills; ability to explain complex technical concepts simply.
- Must be available to work rotating night shifts, including weekends and holidays.
- Proficiency with ticketing systems (e.g., Zendesk, Jira, ServiceNow) is preferred.