Job Description
Are you a tech-savvy problem solver looking for a stable, remote career in the heart of Texas? Apex Technical Services is seeking a dedicated Remote Technical Support Specialist to join our growing team. We pride ourselves on providing top-tier support to our clients while offering a fully remote work environment.
What sets us apart? We believe in removing barriers to entry. That is why we offer a comprehensive equipment package for all our remote employees. You won't need to worry about buying a laptop or headphones—everything you need to succeed is provided.
As a member of our team, you will work from the comfort of your home in Texas, enjoying a flexible schedule and a competitive benefits package.
Responsibilities
- Provide Tier 1 & 2 Technical Support: Assist customers via phone, email, and chat with troubleshooting hardware and software issues.
- Equipment Management: Configure and set up the company-provided equipment (Laptops, Monitors, Headsets) to ensure optimal performance.
- Remote Diagnostics: Perform remote access sessions to diagnose and resolve technical problems efficiently.
- Customer Satisfaction: Maintain a high level of professionalism and patience while ensuring all customer inquiries are resolved to their satisfaction.
- Documentation: Accurately document all support tickets and interactions within our CRM system.
Qualifications
- High School Diploma: or equivalent required; Associate degree in IT or related field is a plus.
- Remote Experience: Proven experience working remotely (minimum 1 year preferred).
- Basic IT Knowledge: Familiarity with Windows, macOS, and common office software (Microsoft Office, Google Workspace).
- Communication Skills: Excellent verbal and written communication skills with a focus on empathy and clarity.
- Reliable Internet: High-speed, wired internet connection is mandatory for this role.