Job Description
Join our dynamic team at Omaha Tech Solutions and enjoy the benefits of weekly pay while working a flexible night shift schedule! We're seeking dedicated Night Shift Support Specialists to provide exceptional technical assistance to our clients. This role offers competitive compensation, comprehensive training, and a supportive work environment. Apply today and start earning weekly pay while making a difference in Omaha's tech community!
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access
- Troubleshoot hardware, software, and network issues efficiently
- Document all interactions and resolutions in ticketing systems
- Collaborate with day shift teams for seamless handovers
- Monitor system alerts and perform proactive maintenance
- Escalate complex issues to senior engineers when necessary
- Maintain accurate knowledge base documentation
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of technical support experience
- Strong troubleshooting skills for Windows/macOS environments
- Proficiency with networking concepts and protocols
- Ability to work independently during night shifts (10 PM - 6 AM)
- Excellent written and verbal communication skills
- CompTIA A+ or similar certification (a plus)
- Valid driver's license and reliable transportation