Job Description
Join our elite support team and launch your career with comprehensive paid training! TechSolutions Global is seeking dedicated Night Shift Support Specialists to provide exceptional technical assistance to our global client base. No prior experience required – we invest in your growth through our industry-leading training program. Enjoy competitive pay, career advancement opportunities, and a supportive team environment while working during the night hours.
Responsibilities
- Deliver 24/7 technical support via phone, chat, and email
- Troubleshoot and resolve hardware/software issues for enterprise clients
- Document cases in CRM systems with precision and detail
- Collaborate with senior engineers on complex escalations
- Maintain service level agreements (SLAs) for all client interactions
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong problem-solving and analytical abilities
- Exceptional written and verbal communication skills
- Ability to work independently during night shifts
- Basic computer literacy and internet navigation skills
- Customer service mindset with patience and empathy
- Reliable transportation to our Jacksonville facility