Job Description
Join our award-winning 24/7 support team and earn a $5,000 sign-on bonus! We're seeking dedicated Night Shift Support Specialists to provide exceptional technical assistance to our global client base. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in Omaha's thriving tech hub. Shift differential included.
Responsibilities
- Deliver remote technical support via phone, chat, and ticketing systems
- Troubleshoot complex software/hardware issues for enterprise clients
- Document cases accurately in CRM systems with SLA compliance
- Collaborate with global teams during escalation scenarios
- Contribute to knowledge base documentation and process improvements
- Maintain 99.5% customer satisfaction metrics
- Participate in cross-training for specialized support areas
Qualifications
- 2+ years technical support experience (night shift preferred)
- Proficiency with Windows/macOS, networking fundamentals, and cloud platforms
- Exceptional troubleshooting skills with diagnostic tools
- Strong written and verbal communication abilities
- Ability to work independently in a fast-paced environment
- CompTIA A+ or equivalent certification (required)
- Experience with Jira, Zendesk, or similar ticketing systems
- Flexibility to work weekends/holidays as needed