Job Description
Are you a night owl seeking a stable, high-impact career? Nexus Support Corp is currently hiring a dedicated Night Shift Technical Support Specialist to join our elite team in Washington, DC. We are looking for individuals who thrive in autonomous environments and possess a passion for resolving complex technical issues.
In this pivotal role, you will serve as the first line of defense for our enterprise clients, ensuring seamless operations during our critical after-hours window. We offer a competitive hourly rate, comprehensive benefits, and a schedule that allows you to enjoy your days off.
Responsibilities
- Provide expert technical troubleshooting and customer support for hardware, software, and network issues.
- Monitor system alerts and performance metrics to proactively identify and resolve potential downtime.
- Manage and resolve incoming support tickets efficiently within established SLAs.
- Document all technical interactions and resolutions in our CRM system for knowledge base maintenance.
- Collaborate with the day-shift team to ensure continuity of service and knowledge transfer.
- Maintain a clean, organized, and secure work environment.
Qualifications
- High school diploma or GED required; Associate degree in IT or related field is a plus.
- 1-3 years of experience in technical support, help desk, or customer service.
- Strong proficiency with Windows and Mac operating systems.
- Excellent verbal and written communication skills.
- Ability to work independently with minimal supervision.
- Must be available to work full-time night shifts (6:00 PM - 2:00 AM or similar).