Job Description
Are you a night owl looking for a rewarding career? Lubbock Customer Care Solutions is now hiring Night Shift Technical Support Specialists to join our dynamic team. This is a fantastic opportunity to provide exceptional service to clients during off-hours, with a flexible remote-friendly work environment.
We are looking for problem-solvers who thrive in a fast-paced setting and possess the technical aptitude to resolve complex issues efficiently. If you are ready to advance your career in a stable and growing industry, we want to hear from you.
Why Join Us?
- Remote Friendly: Enjoy the flexibility of working from home or our Lubbock hub.
- Competitive Pay: Earn between $18.00 and $25.00 per hour based on experience.
- Schedule: Dedicated night shift hours (e.g., 10:00 PM - 6:00 AM).
Responsibilities
- Provide top-tier technical support to customers via phone, chat, and email during the night shift.
- Troubleshoot hardware and software issues to ensure client satisfaction and minimal downtime.
- Document all customer interactions and technical resolutions in the CRM system accurately.
- Collaborate with the day shift team to ensure seamless knowledge transfer.
- Identify trends in customer issues and propose process improvements.
- Maintain a high level of professionalism and empathy when dealing with frustrated users.
Qualifications
- High School Diploma or equivalent required; Associate’s degree in IT or related field is a plus.
- Previous experience in technical support, customer service, or help desk roles is highly preferred.
- Must be available to work full-time night shifts, including weekends and holidays.
- Strong computer literacy and ability to learn new software quickly.
- Excellent verbal and written communication skills.
- Reliable high-speed internet connection and a dedicated workspace.