Job Description
Night Shift Technical Support Specialist - $2,000 Sign-on Bonus Available!
Are you a problem-solver looking for a rewarding career with top-tier benefits? Apex Tech Solutions is expanding our support team in Jacksonville, FL, and we are looking for dedicated professionals to join our night operations. We are offering a $2,000 Sign-On Bonus for qualified candidates to join our elite technical support team.
In this role, you will be the first line of defense for our clients, ensuring critical systems run smoothly while the rest of the world sleeps. If you thrive in a fast-paced environment and enjoy troubleshooting complex technical issues, this is the opportunity you've been waiting for.
Why Join Us?
- Generous Compensation: Hourly rate ranging from $22.00 to $30.00 depending on experience.
- Sign-On Bonus: Receive a $2,000 bonus upon successful completion of your first 90 days.
- Night Shift Premium: Enjoy a higher pay rate specifically designed for evening and overnight shifts.
- Modern Environment: Work with cutting-edge technology and a supportive, collaborative team culture.
Responsibilities
- Provide 24/7 technical support to internal employees and external clients via phone, email, and remote desktop tools.
- Troubleshoot hardware, software, network, and connectivity issues in a timely and efficient manner.
- Manage and prioritize incoming helpdesk tickets using our ticketing system (ServiceNow/Jira) to ensure SLA compliance.
- Document all technical issues, resolutions, and workarounds in the knowledge base for future reference.
- Collaborate with the day-shift team to ensure seamless handoffs of ongoing technical projects.
- Maintain a high level of customer satisfaction by communicating clearly and professionally with users at all technical levels.
Qualifications
- High School Diploma or GED required; Associate’s degree in Computer Science or related field preferred.
- Minimum of 1-2 years of experience in Technical Support, Help Desk, or IT Support roles.
- Strong understanding of Windows and Mac operating systems, Microsoft Office Suite, and basic network troubleshooting.
- Excellent verbal and written communication skills with the ability to explain complex concepts simply.
- Must be available to work a rotating night shift schedule (e.g., 10:00 PM - 6:00 AM or 11:00 PM - 7:00 AM).
- Ability to work independently with minimal supervision during night hours.