Deskripsi Pekerjaan
Unlock Your Potential with a Night Shift Career
Are you a night owl looking for a rewarding career? Apex Digital Solutions is seeking a dedicated Night Shift Technical Support Specialist to join our remote team based in Milwaukee, WI. In this pivotal role, you will be the first line of defense for our clients, ensuring seamless operations 24/7. We pride ourselves on a culture that values work-life balance, offering a competitive salary and comprehensive benefits package.
Why Join Us?
- Competitive Pay: Earn between $60k and $75k annually.
- Remote Flexibility: Work from the comfort of your home in Milwaukee.
- Shift Premium: Enjoy a higher rate for working during off-peak hours.
- Benefits: Medical, dental, vision, and 401(k) matching.
Responsibilities
You will be responsible for providing high-quality technical assistance to our clients during the night shift. Your key duties include:
- Provide Tier 1 and Tier 2 technical support via phone, email, and chat.
- Diagnose and troubleshoot hardware, software, and network issues.
- Document all interactions and resolutions in our CRM system (Zendesk/ServiceNow).
- Monitor system alerts and perform routine maintenance tasks to ensure uptime.
- Collaborate with the day-shift team to hand over critical tickets and updates.
- Identify trends in technical issues and suggest process improvements.
- Maintain a professional and empathetic demeanor when dealing with frustrated customers.
Qualifications
We are looking for a proactive problem-solver with a passion for technology. To be successful in this role, you must:
- Be available to work the night shift (e.g., 10:00 PM - 6:00 AM or 11:00 PM - 7:00 AM EST).
- Have 1-3 years of experience in technical support, IT help desk, or customer service.
- Strong knowledge of Windows and Mac operating systems.
- Experience with remote desktop tools (TeamViewer, AnyDesk) and ticketing systems.
- Excellent written and verbal communication skills.
- Ability to troubleshoot basic network connectivity issues.
- Self-motivated with the ability to work independently with minimal supervision.
Tanggung Jawab
- Provide Tier 1 and Tier 2 technical support via phone, email, and chat.
- Diagnose and troubleshoot hardware, software, and network issues.
- Document all interactions and resolutions in our CRM system (Zendesk/ServiceNow).
- Monitor system alerts and perform routine maintenance tasks to ensure uptime.
- Collaborate with the day-shift team to hand over critical tickets and updates.
- Identify trends in technical issues and suggest process improvements.
- Maintain a professional and empathetic demeanor when dealing with frustrated customers.
Kualifikasi
- Be available to work the night shift (e.g., 10:00 PM - 6:00 AM or 11:00 PM - 7:00 AM EST).
- Have 1-3 years of experience in technical support, IT help desk, or customer service.
- Strong knowledge of Windows and Mac operating systems.
- Experience with remote desktop tools (TeamViewer, AnyDesk) and ticketing systems.
- Excellent written and verbal communication skills.
- Ability to troubleshoot basic network connectivity issues.
- Self-motivated with the ability to work independently with minimal supervision.