Job Description
Join Global Connect Solutions for a rewarding remote career as a Night Shift Customer Service Agent. We provide all necessary equipment including headset, ergonomic chair, and dual monitors. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities while working from the comfort of your home. This role is ideal for night owls seeking stability and growth in a supportive environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and provide product support
- Maintain detailed documentation of customer interactions
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with cross-functional teams on complex cases
- Adhere to security protocols and data privacy standards
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service or technical support experience
- Strong typing skills (40+ WPM) and computer proficiency
- Excellent verbal/written communication skills
- Ability to work independently in a home office environment
- Reliable high-speed internet connection
- Flexibility to work 12:00 AM - 8:00 AM EST
- Previous night shift experience a plus