Job Description
Join our elite remote team and transform your career with Apex Global Solutions! We're urgently seeking motivated Night Shift Work From Home Agents in Oklahoma City to deliver exceptional customer experiences. Enjoy 100% remote work, flexible scheduling, and industry-leading compensation while supporting Fortune 500 clients. This is your chance to thrive in a dynamic, tech-enabled environment with unlimited growth potential.
Why You'll Love Working With Us:
- Industry-Leading Pay: $18-$25/hour + performance bonuses
- Total Flexibility: Choose your 8-hour night shift window (11 PM-7 AM)
- Elite Benefits: Health insurance, 401(k) matching, paid training
- Future-Ready Tech: Latest equipment and AI-powered tools
- Clear Path Up: Promotions to Team Lead/Manager within 12 months
Responsibilities
- Handle high-volume inbound/outbound customer communications via phone, chat, and email
- Resolve complex issues using proprietary CRM and knowledge base systems
- Maintain 95%+ customer satisfaction scores with personalized solutions
- Collaborate in virtual stand-ups and contribute to process improvements
- Meet/exceed KPIs: Handle Time (HT), First Call Resolution (FCR), Quality Scores
- Document interactions accurately in Salesforce and escalate when needed
- Participate in monthly upskilling sessions on new products/services
Qualifications
- 2+ years customer service experience (remote preferred)
- Exceptional communication skills with neutral accent
- Proficient in CRM systems (Salesforce, Zendesk) and Microsoft Office
- Proven ability to work independently with minimal supervision
- Reliable high-speed internet (50+ Mbps) and quiet workspace
- Available for consistent night shifts (minimum 4 days/week)
- High school diploma; associate's degree or certification preferred