Job Description
Join our elite night team and revolutionize your career with GlobalTech Solutions! We're seeking dedicated Work From Home Customer Support Specialists for our Raleigh operations. Enjoy premium equipment delivery, comprehensive benefits, and competitive compensation while serving clients across Georgia and beyond. This role combines cutting-edge remote technology with meaningful impact – all from the comfort of your home office.
As a night shift specialist, you'll be the digital backbone of our 24/7 support ecosystem. Our fully-funded home office setup includes ergonomic workstations, dual monitors, noise-canceling headsets, and high-speed internet equipment. Experience unmatched flexibility with zero commute time while advancing your career in a dynamic, growth-oriented environment.
Responsibilities
- Deliver exceptional 24/7 technical support via phone, chat, and email for Georgia-based clients
- Troubleshoot complex software/hardware issues using proprietary diagnostic tools
- Maintain detailed case documentation in CRM systems with 99.7% accuracy
- Collaborate with cross-functional teams to resolve escalated customer concerns
- Proactively identify process improvement opportunities in remote support workflows
- Conduct virtual training sessions for enterprise clients using screen-sharing technology
- Meet or exceed SLA targets with first-contact resolution rates above 85%
Qualifications
- 3+ years in remote customer support with night shift experience
- Proficiency in ticketing systems (Zendesk/Jira) and VoIP platforms
- CompTIA A+ or equivalent technical certification preferred
- Exceptional written/verbal communication with neutral accent
- Proven ability to troubleshoot Windows/macOS environments
- Self-directed with demonstrated time management skills
- High-speed internet connection (minimum 50 Mbps)
- Quiet, dedicated workspace free from distractions