Job Description
Join Orlando Tech Solutions as a Part-Time Night Shift Support Specialist and become the backbone of our 24/7 operations! We're seeking dedicated professionals to deliver exceptional customer support during overnight hours in our dynamic Orlando headquarters. This flexible role offers competitive pay, a collaborative team environment, and opportunities for skill development in cutting-edge technologies. Perfect for students, night owls, or those seeking work-life balance, you'll provide critical technical assistance to global clients while enjoying Orlando's vibrant nightlife during your off-hours. Apply today to launch your career in tech support!
Responsibilities
- Respond to customer inquiries via phone, email, and chat during overnight shifts (11 PM - 7 AM)
- Troubleshoot technical issues for enterprise clients using remote diagnostic tools
- Document all interactions and maintain accurate records in Salesforce CRM
- Collaborate with global support teams to resolve complex escalations
- Monitor system alerts and perform preventative maintenance checks
- Provide onboarding support for new clients during off-peak hours
- Maintain up-to-date knowledge of product updates and troubleshooting protocols
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service or technical support experience
- Proficiency with Windows OS, networking fundamentals, and remote access tools
- Exceptional problem-solving skills with ability to remain calm under pressure
- Strong written and verbal communication abilities
- Availability to work nights, weekends, and holidays as required
- CompTIA A+ or similar certification a plus