Job Description
Are you a night owl looking for a stable, rewarding career? Baton Rouge IT Solutions is currently seeking a highly motivated Part-Time Night Shift Support Specialist to join our elite support team. In this role, you will play a crucial part in ensuring our clients' infrastructure runs smoothly during off-hours.
Enjoy the unique benefits of working the night shift, including reduced traffic, a quieter work environment, and potential pay differentials. We offer a competitive benefits package for part-time employees and a culture that values work-life balance.
Responsibilities
- Provide technical assistance and troubleshooting for hardware, software, and network issues via phone and remote desktop.
- Monitor system performance and alerts to ensure 24/7 uptime for critical business operations.
- Document technical issues, resolutions, and user feedback in the internal knowledge base.
- Perform routine maintenance tasks and software updates during off-peak hours.
- Collaborate with the day-shift team to escalate complex issues and ensure continuity of support.
- Respond to help desk tickets within established SLA (Service Level Agreement) timeframes.
Qualifications
- High School Diploma or GED required; Associate’s degree in IT or related field preferred.
- Previous experience in technical support, IT help desk, or customer service (1+ years preferred).
- Familiarity with Windows operating systems and basic networking concepts.
- Strong problem-solving skills and the ability to explain technical concepts to non-technical users.
- Must be available to work rotating night shifts (e.g., 10:00 PM – 6:00 AM).
- Excellent communication skills and a professional, customer-centric attitude.