Job Description
Are you a night owl looking for a rewarding opportunity? Apex Digital Solutions is currently hiring a Part-Time Night Shift Support Specialist to join our growing team in Jersey City, New Jersey. We pride ourselves on delivering top-tier technical assistance to our global client base, and we need someone reliable to help us maintain that standard during the critical off-hours.
In this role, you will be the bridge between our clients and our technical experts, ensuring that every issue is resolved with precision and empathy. If you have a knack for technology and a passion for helping others, we want to hear from you.
Responsibilities
- Monitor and prioritize incoming technical support tickets via Zendesk or Salesforce in real-time.
- Diagnose and troubleshoot hardware and software issues for remote and on-site users.
- Provide clear, step-by-step guidance to customers to resolve common technical problems.
- Maintain accurate and up-to-date documentation for all support interactions.
- Collaborate with senior engineers to escalate complex issues and ensure follow-through.
- Conduct routine system health checks to prevent downtime during the night shift.
- Adhere to company protocols regarding data security and customer privacy.
Qualifications
- High school diploma or equivalent; Associate degree in IT, Computer Science, or related field is a plus.
- Previous experience in a helpdesk or customer support role, preferably in a technical environment.
- Strong problem-solving skills with the ability to think critically under pressure.
- Excellent verbal and written communication skills with a customer-first mindset.
- Ability to work independently and stay focused during the night shift.
- Familiarity with Windows, macOS, and basic networking concepts.
- Must be available to work rotating night shifts (e.g., 10 PM - 6 AM).