Job Description
Are you a New Yorker seeking a flexible career path? NY Tech Solutions is currently hiring a Part-Time Remote Customer Experience Associate to join our elite remote workforce. We are committed to providing world-class support while maintaining a healthy work-life balance for our New York-based team members.
In this role, you will be the face of our brand, ensuring our clients receive top-tier assistance from the comfort of their home offices. This is not just a job; it's a chance to be part of a dynamic tech environment where your contributions matter.
Responsibilities
- Manage and resolve incoming customer inquiries via email, live chat, and phone support.
- Diagnose and troubleshoot technical issues for diverse user bases.
- Document all customer interactions accurately in our CRM system.
- Collaborate with the Product and Development teams to provide feedback.
- Adhere to company service standards and brand voice guidelines.
- Participate in daily stand-ups and weekly professional development training.
Qualifications
- Current resident of New York State with a reliable high-speed internet connection.
- High school diploma or equivalent; Associate’s degree preferred.
- Excellent verbal and written communication skills.
- Proven ability to work independently in a remote setting.
- Familiarity with Windows OS and Microsoft Office Suite.
- Must be available to work a flexible part-time schedule, including evenings and weekends.