Job Description
Join Louisville Healthcare Solutions as a Part-Time Remote Customer Service Specialist and become a vital part of our award-winning patient support team. We're seeking compassionate professionals to deliver exceptional service from the comfort of their homes. This flexible 20-hour/week role offers competitive pay, full benefits eligibility, and the opportunity to make a meaningful impact in healthcare. Our supportive virtual environment includes comprehensive training and career advancement pathways.
Responsibilities
- Handle inbound/outbound patient inquiries via phone, email, and virtual chat
- Verify insurance coverage and schedule appointments using EHR systems
- Resolve billing inquiries with empathy and precision
- Maintain accurate patient records in HIPAA-compliant platforms
- Collaborate with clinical teams to coordinate care transitions
- Meet/exceed quality metrics for patient satisfaction scores
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or healthcare experience
- Proficient with EHR systems (Epic/NextGen experience a plus)
- Exceptional communication and problem-solving skills
- Reliable high-speed internet and quiet home workspace
- Ability to work independently with minimal supervision
- Available for flexible shifts including evenings/weekends