Job Description
Join our award-winning remote team as a Part-Time Customer Service Specialist! We're seeking empathetic professionals to deliver exceptional support from the comfort of your Wichita home office. This flexible 20-hour/week role offers competitive pay, comprehensive training, and the opportunity to make a real impact. Enjoy work-life balance while growing your career in a supportive virtual environment.
Why Join Us?
• 100% remote work opportunity
• Flexible scheduling (evenings/weekends available)
• Paid virtual training and ongoing development
• Health insurance eligibility (part-time)
• Collaborative digital team culture
Responsibilities
- Handle 40-50 daily customer inquiries via phone, email, and chat
- Resolve billing, technical, and product issues with first-contact resolution
- Document interactions accurately in our CRM system
- Collaborate with support teams to escalate complex cases
- Meet weekly performance metrics (quality, speed, CSAT)
- Participate in bi-weekly virtual team meetings
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Excellent verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Reliable high-speed internet and quiet workspace
- Ability to work independently with minimal supervision
- Strong problem-solving and conflict resolution abilities
- Available 20 hours/week with flexible scheduling