Job Description
Join our dynamic team as a Part-Time Virtual Customer Support Specialist and enjoy the flexibility of working remotely from Washington DC. At Apex Solutions Group, we empower our employees with cutting-edge tools and a collaborative culture. This role offers competitive compensation, comprehensive training, and the opportunity to make a meaningful impact while maintaining work-life balance. Perfect for students, career changers, or professionals seeking supplemental income.
Responsibilities
- Deliver exceptional customer service via phone, email, and chat for high-profile clients
- Resolve technical issues and troubleshoot software inquiries efficiently
- Document interactions and maintain detailed case records in CRM systems
- Collaborate with cross-functional teams to escalate complex issues
- Adhere to SLA metrics while maintaining high customer satisfaction scores
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; bachelor's degree preferred
- 1+ years customer service experience in remote or hybrid setting
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- Strong problem-solving abilities with attention to detail
- Reliable home office setup with high-speed internet
- Availability to work 20-25 hours/week across flexible shifts