Job Description
Join Nexus Solutions Group as a Part-Time Remote Customer Support Specialist and deliver exceptional service to tech-savvy clients in the Pacific Northwest. This flexible 25-hour/week role combines your problem-solving skills with remote work freedom. Our award-winning team thrives on innovation and client satisfaction, offering growth opportunities in a supportive environment.
As a remote team member, you'll enjoy Seattle's vibrant culture while contributing to our mission of bridging technology gaps for small businesses. We provide comprehensive training, cutting-edge tools, and a collaborative digital workspace where your expertise shines.
Responsibilities
- Resolve technical inquiries via email, chat, and virtual phone support
- Document customer interactions using Salesforce CRM with precision
- Collaborate with Tier 2 engineers to resolve complex issues
- Conduct product demonstrations for enterprise clients
- Analyze support metrics to identify improvement opportunities
- Maintain 95%+ customer satisfaction score
- Participate in bi-weekly virtual team training sessions
Qualifications
- 1+ years customer support experience with SaaS products
- Proficiency in Zendesk and Jira ticketing systems
- Exceptional written communication skills
- Ability to troubleshoot Windows/macOS environments
- High-speed internet connection required
- Self-directed with time management expertise
- Available for evening shifts (Pacific Time)
- Relevant certification preferred (CompTIA A+, Google IT Support)