Job Description
Join our award-winning remote team at Apex Connect Solutions, where we empower professionals to thrive in flexible work environments. We're seeking a dedicated Part-Time Remote Customer Specialist to deliver exceptional client experiences while working from the comfort of your Los Angeles home. This 20-25 hour/week role offers competitive pay, full benefits eligibility, and a collaborative digital-first culture. Ideal for students, parents, or career transitioners seeking work-life balance without compromising on impact.
Responsibilities
- Resolve customer inquiries via email, chat, and virtual meetings with 95% satisfaction rate
- Manage CRM systems to document interactions and track resolution metrics
- Collaborate with cross-functional teams using Slack and Asana
- Identify process improvement opportunities for client workflows
- Conduct monthly satisfaction surveys and analyze feedback trends
- Maintain accurate documentation in Salesforce and knowledge base
- Support seasonal peak periods with flexible scheduling availability
Qualifications
- Minimum 1 year customer service experience in remote/hybrid setting
- Proficiency with Zendesk, Salesforce, and Google Workspace
- Exceptional written and verbal communication skills
- Self-motivated with strong time management abilities
- High-speed internet connection and quiet home office space
- Ability to work independently while collaborating virtually
- Associate degree or equivalent professional certification
- Bilingual English/Spanish preferred