Job Description
Join our dynamic team as a Part-Time Remote Customer Specialist at Phoenix Connect Solutions! We're seeking empathetic professionals to deliver exceptional support from the comfort of your home office. Enjoy flexible hours while making a meaningful impact in our clients' experiences. This role offers competitive compensation, growth opportunities, and a supportive virtual environment.
What We Offer:
- Flexible 20-25 hour weekly schedule
- Comprehensive virtual training
- Health benefits (part-time eligible)
- Monthly performance bonuses
- Home office equipment stipend
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues efficiently
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams for complex cases
- Identify upsell opportunities to enhance client satisfaction
- Maintain performance metrics (CSAT, resolution time)
- Participate in weekly virtual team meetings
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficient in CRM software (Salesforce/Zendesk)
- Exceptional written and verbal communication skills
- Strong problem-solving abilities under pressure
- Reliable high-speed internet connection
- Quiet, dedicated home workspace
- Ability to work evenings/weekends (flexible)