Job Description
Join Coastal Connect Solutions as a Remote Customer Service Specialist and enjoy the flexibility of working from home in Virginia Beach! We're seeking passionate individuals to deliver exceptional support to our growing client base. This part-time role offers competitive pay, comprehensive training, and a supportive virtual environment. Perfect for students, parents, or anyone seeking work-life balance without sacrificing career growth.
Responsibilities
- Respond to customer inquiries via email, chat, and phone with professionalism and empathy
- Resolve billing, technical, and service-related issues efficiently
- Document interactions and update customer records in CRM systems
- Collaborate with internal teams to resolve complex customer concerns
- Meet performance metrics for response time and resolution rates
- Identify opportunities to improve customer experience and satisfaction
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Strong written and verbal communication skills
- Proficiency with Microsoft Office and CRM software
- Reliable high-speed internet and quiet home office setup
- Ability to work independently and manage time effectively
- Available 20-25 hours/week with flexible scheduling