Job Description
Join TechFlow Solutions as a Part-Time Virtual Customer Support Specialist and deliver exceptional service from the comfort of your home. We're seeking empathetic individuals to resolve inquiries, troubleshoot technical issues, and enhance customer satisfaction for our growing SaaS platform. Enjoy flexible scheduling (20-25 hours/week) while building valuable remote experience in a supportive environment.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Document interactions accurately in CRM systems and maintain case logs
- Collaborate with technical teams to resolve complex product issues
- Identify upsell opportunities during customer interactions
- Adhere to SLA standards and response time metrics
- Participate in bi-weekly virtual training sessions
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Proficient in CRM software (Salesforce/Zendesk) and MS Office
- Excellent verbal/written communication and problem-solving skills
- Reliable high-speed internet and quiet home office setup
- Ability to work independently with minimal supervision
- Flexible availability including evenings and weekends