Job Description
Are you a Tampa native looking to escape the daily commute? Tampa Digital Solutions is seeking a dedicated Part-Time Remote Customer Support Specialist to join our innovative team. We offer a flexible schedule perfect for balancing work and life while enjoying the beautiful Florida sunshine from the comfort of your home.
As a key member of our support team, you will act as the face of our brand, ensuring our clients receive top-tier assistance. We are looking for individuals who are self-motivated, tech-savvy, and ready to grow within a dynamic company culture.
Responsibilities
- Provide exceptional, empathetic support to customers via email, chat, and phone.
- Resolve technical issues and answer inquiries regarding our products and services promptly.
- Document all customer interactions and feedback in our CRM system accurately.
- Collaborate with the internal team to improve service processes and documentation.
- Maintain a professional and positive tone in all external communications.
- Identify opportunities to upsell or cross-sell products to existing clients.
- Stay updated on product knowledge and participate in ongoing training sessions.
Qualifications
- High school diploma or equivalent; Associate degree preferred.
- Previous experience in customer service or technical support is a plus.
- Must reside in the Tampa, FL area for potential on-site team meetings.
- Excellent written and verbal communication skills.
- Proficient in using computers, web browsers, and basic software tools.
- Ability to work independently with a high degree of self-discipline and time management.
- Strong problem-solving skills and a customer-first mindset.