Job Description
Join our award-winning team as a Part-Time Remote Customer Support Specialist at Apex Solutions Group! We're seeking tech-savvy individuals to deliver exceptional service from the comfort of your Ohio home. Enjoy flexible scheduling, comprehensive training, and a supportive virtual environment while helping clients resolve technical issues with our cutting-edge software solutions.
This 20-hour/week role offers competitive compensation, performance-based bonuses, and opportunities for growth within our rapidly expanding company. Ideal for students, parents, or professionals seeking work-life balance without sacrificing impact.
Responsibilities
- Resolve technical inquiries via phone, chat, and email for enterprise clients
- Document cases accurately in CRM systems with detailed resolution steps
- Collaborate with Tier 2 engineers to troubleshoot complex issues
- Identify and escalate recurring product concerns to product teams
- Maintain 95%+ customer satisfaction metrics through empathetic communication
- Participate in bi-weekly team training and knowledge-sharing sessions
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Proficiency with remote desktop tools and troubleshooting software
- Exceptional written and verbal communication skills
- Strong time management with ability to work independently
- Reliable high-speed internet and quiet home office setup
- Ohio residency required for tax compliance