Job Description
Join NexusConnect Solutions as a Part-Time Remote Customer Support Specialist and deliver exceptional service from the comfort of your home. We're seeking empathetic professionals to support our growing client base in the NYC metro area. This flexible 20-hour/week role offers competitive compensation and a dynamic virtual environment where your problem-solving skills make a real impact. No commute required!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Document cases accurately in Zendesk and maintain detailed knowledge base entries
- Collaborate with cross-functional teams to resolve complex technical issues
- Identify upsell opportunities and escalate high-value leads to sales team
- Maintain SLA metrics with average response time under 2 hours
- Contribute to process improvements for remote support workflows
Qualifications
- 2+ years customer support experience in remote or hybrid environment
- Proficient in CRM tools (Zendesk/Salesforce) and Microsoft Office Suite
- Exceptional written/verbal communication with neutral accent
- Strong problem-solving abilities with technical aptitude
- Reliable home office setup with high-speed internet
- Available 20 hours/week across US Eastern Time business hours
- Associate degree or equivalent professional certification