Job Description
Join our award-winning team as a Part-Time Remote Customer Support Specialist! Enjoy the flexibility of working from anywhere in Georgia while delivering exceptional service to our clients. This role offers competitive pay, comprehensive training, and a supportive virtual environment designed for growth. Perfect for students, parents, or professionals seeking work-life balance. Why Choose Us? Competitive hourly rates, flexible scheduling options, full benefits eligibility, and career advancement opportunities. What We Offer:
- Flexible 20-30 hour weekly schedules
- Full health/dental/vision benefits
- Professional development stipend
- Home office equipment stipend
- Collaborative virtual team culture
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Process orders and manage account updates
- Document interactions in CRM systems
- Collaborate with technical teams for complex issues
- Maintain 95% customer satisfaction score
- Participate in weekly virtual training sessions
- Identify upsell opportunities for premium services
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience
- Strong written and verbal communication skills
- Proficiency with remote work tools (Zoom, Slack, etc.)
- Ability to work independently with minimal supervision
- Basic technical troubleshooting knowledge
- Reliable high-speed internet connection
- Available to work 4-6 hour shifts between 8AM-8PM EST