Job Description
Join FlexiWork Solutions as a Part-Time Remote Customer Support Specialist and enjoy the freedom of 100% work-from-home flexibility! We're seeking empathetic professionals to deliver exceptional customer experiences while working remotely from Minneapolis. This role offers a perfect blend of autonomy and impact, allowing you to support our growing client base without commuting. With competitive pay and a supportive virtual team environment, you'll thrive in our results-driven culture.
Responsibilities
- Respond to customer inquiries via email, chat, and phone with 24-hour turnaround
- Resolve technical issues using CRM tools and knowledge base resources
- Document cases accurately in Salesforce and maintain detailed records
- Collaborate with cross-functional teams to escalate complex issues
- Identify trends in customer feedback to improve service quality
- Meet monthly productivity and satisfaction targets
Qualifications
- 1+ years customer support experience in remote or hybrid settings
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Excellent written and verbal communication skills
- Strong problem-solving abilities with a customer-first mindset
- Reliable high-speed internet and dedicated home office space
- Ability to work independently while collaborating virtually
- Flexible availability including evenings and weekends