Job Description
Join ConnectPro Solutions as a Part-Time Remote Customer Support Specialist! We provide all necessary equipment to work comfortably from your home in Oklahoma City. Enjoy flexible hours while delivering exceptional service to our diverse client base. This role is perfect for tech-savvy individuals seeking work-life balance without compromising on impact.
As a valued team member, you'll resolve inquiries, troubleshoot technical issues, and maintain customer satisfaction through multiple channels. Our comprehensive training and modern tools ensure your success from day one.
Responsibilities
- Respond to customer inquiries via phone, email, and chat within SLA targets
- Troubleshoot technical issues using provided diagnostic tools
- Document cases accurately in CRM systems for resolution tracking
- Collaborate with technical teams to resolve complex escalations
- Upsell products/services during customer interactions
- Participate in weekly performance reviews and training sessions
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Proficient in Microsoft Office and remote communication tools
- Excellent verbal/written communication and problem-solving skills
- Ability to work independently with minimal supervision
- Reliable high-speed internet connection
- Available to work evenings/weekends (20-25 hours/week)