Job Description
Join Omaha Tech Solutions as a Part-Time Remote Tech Support Specialist and become the hero behind seamless digital experiences! We're seeking passionate tech enthusiasts to deliver exceptional support to our clients across Omaha and beyond. This flexible remote role allows you to make a real impact while enjoying work-life balance. As a key member of our dynamic team, you'll troubleshoot cutting-edge systems and empower users with your expertise. If you thrive in fast-paced environments and love solving puzzles, this is your chance to shine!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote desktop
- Install, configure, and maintain IT systems for remote clients
- Document troubleshooting steps and maintain detailed case logs
- Collaborate with senior engineers on complex technical escalations
- Provide cybersecurity best practices guidance to end-users
- Train clients on new technologies and software applications
- Monitor system performance and proactively address potential issues
Qualifications
- 2+ years of technical support experience with remote work proficiency
- Expert knowledge of Windows/macOS, networking fundamentals, and cloud services
- CompTIA A+ or equivalent certification required
- Exceptional problem-solving and communication skills
- Ability to work independently with minimal supervision
- Experience with ticketing systems (e.g., Zendesk, Jira)
- Strong customer service orientation with patience and empathy
- Available for flexible hours including evenings/weekends