Job Description
Join TechFlow Solutions as a Part-Time Remote Tech Support Specialist and become a vital part of our dynamic IT team. We're seeking a passionate problem-solver to deliver exceptional technical assistance to our clients across Louisville and beyond. Enjoy the flexibility of remote work while making a tangible impact on user experiences. This role offers competitive pay, professional development opportunities, and a collaborative virtual environment where your expertise will shine.
Why TechFlow Solutions?
- Industry-leading remote work flexibility
- Comprehensive training and certification support
- Clear career advancement pathways
- Modern tech stack and resources
- Engaging team culture with virtual meetups
Responsibilities
- Diagnose and resolve hardware/software issues via remote access tools
- Provide Tier 1/2 support for Windows/macOS systems and enterprise applications
- Document ticket details, solutions, and best practices in CRM systems
- Escalate complex issues to senior engineers with clear context
- Conduct user training on security protocols and software usage
- Monitor system health and proactively address performance concerns
- Collaborate with cross-functional teams on IT infrastructure projects
Qualifications
- 2+ years of technical support experience (remote preferred)
- Proficiency in Windows 10/11, macOS, and cloud platforms
- Strong diagnostic skills for network connectivity and application issues
- CompTIA A+/Network+ or equivalent certification (or willingness to obtain)
- Exceptional written and verbal communication skills
- Ability to work independently with minimal supervision
- Experience with ticketing systems (ServiceNow, Jira, Zendesk)
- High-speed home internet required