Job Description
We are looking for a dedicated Part-Time Remote Tech Support Specialist to join our team in New York. If you are passionate about technology and providing exceptional customer service from the comfort of your home, we want to hear from you.
What We Offer:
- Full Equipment Provided: We provide the latest laptop, headset, and software to ensure you are set up for success.
- Flexible Schedule: Choose shifts that fit your lifestyle, perfect for students or those seeking work-life balance.
- Competitive Pay: Earn between $23 and $33 per hour based on experience.
In this role, you will act as the bridge between our clients and our technical experts, resolving issues efficiently and maintaining high customer satisfaction ratings.
Responsibilities
- Provide remote technical support via phone and live chat to customers across the United States.
- Diagnose and troubleshoot hardware, software, and network connectivity issues.
- Guide clients through step-by-step solutions to resolve common technical problems.
- Maintain detailed and accurate records of all customer interactions in the CRM system.
- Identify and escalate complex technical issues to the senior engineering team.
- Proactively follow up with customers to ensure their issues have been resolved and they are satisfied.
Qualifications
- High school diploma or equivalent; Associate degree in IT, Computer Science, or related field is a plus.
- 1-2 years of experience in a customer support or help desk environment.
- Strong knowledge of Microsoft Office Suite and general computer operations.
- Excellent verbal and written communication skills with a professional, empathetic tone.
- Must have a stable high-speed internet connection and a dedicated workspace.
- Ability to work independently and manage time effectively in a remote setting.