Job Description
Are you a problem-solver looking for a flexible career with 100% Work From Home benefits?
We are currently seeking a dedicated Part-Time Technical Support Specialist to join our elite remote team based in Oakland, North Carolina. This is an exceptional opportunity to work in a dynamic environment without the daily commute, allowing you to balance your professional life with personal commitments.
As a key member of our support team, you will be the first line of defense for our clients, providing expert guidance and troubleshooting via chat and email. We value self-motivated individuals who can thrive in a distributed work setting.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to customers via chat and email with a focus on rapid resolution.
- Troubleshoot hardware, software, and connectivity issues for remote users in a home office setting.
- Document all customer interactions, issues, and resolutions accurately in our CRM system.
- Collaborate with cross-functional teams to identify trends and improve our technical documentation and protocols.
- Ensure high levels of customer satisfaction by maintaining a professional tone and resolving inquiries within SLA guidelines.
- Maintain a professional and organized home office environment to ensure effective communication.
Qualifications
- High school diploma or equivalent (Associate’s degree in IT or related field is a plus).
- Proven experience in customer service, technical support, or a helpdesk role.
- Strong problem-solving skills and the ability to think critically under pressure.
- Reliable high-speed internet connection and a quiet workspace free from distractions.
- Ability to work independently and manage time effectively without direct supervision.
- Familiarity with Microsoft Office Suite and remote collaboration tools (e.g., Zoom, Slack).