Job Description
Are you seeking a flexible part-time remote job where the company covers all your equipment costs? Apex Tech Solutions is currently hiring a Technical Support Specialist to join our dynamic team based in North Carolina.
We believe that working from home should be accessible to everyone. That is why we are proud to provide a fully equipped remote workspace, including a high-performance laptop, ergonomic accessories, and high-speed internet stipends, ensuring you have the tools you need to succeed without any upfront investment.
In this role, you will be the first line of defense for our clients, ensuring seamless technical operations from the comfort of your home.
Responsibilities
- Provide exceptional remote technical support and troubleshooting for hardware, software, and network connectivity issues.
- Diagnose and resolve complex user queries via chat, email, and phone with a focus on rapid response times.
- Maintain detailed documentation of all technical interactions and resolutions within our ticketing system.
- Collaborate with senior engineering teams to escalate and resolve high-priority incidents.
- Conduct regular system checks to ensure the stability and security of the remote connection.
- Stay updated on the latest technology trends to provide proactive solutions to customers.
Qualifications
- High school diploma or equivalent; Associate degree in IT, Computer Science, or related field is a plus.
- Familiarity with Windows and macOS operating systems, as well as common productivity software (Microsoft Office, Google Workspace).
- Reliable high-speed internet connection (minimum 25 Mbps download/upload) and a dedicated home workspace.
- Strong verbal and written communication skills with a customer-first attitude.
- Ability to work independently, manage time effectively, and meet part-time attendance requirements.