Job Description
Work From Home Opportunity in Ohio
We are seeking a dedicated Part-Time Remote Technical Support Specialist to join our growing team. If you are looking for a flexible work-from-home role with a company that values your time and provides top-tier equipment, this is the perfect opportunity for you.
At Horizon Digital Services, we prioritize employee satisfaction and productivity. We understand the importance of having the right tools, which is why we provide a fully equipped remote workstation upon hiring.
What We Offer
- 100% Remote Work: Set your schedule within our core hours.
- Equipment Provided: High-performance laptop, ergonomic monitor, noise-canceling headset, and high-speed internet stipend.
- Competitive Pay: $18.00 - $25.00 per hour based on experience.
- Growth Opportunities: Pathways to full-time roles and career advancement.
Your Key Responsibilities
- Provide exceptional technical support to customers via chat, email, and phone.
- Troubleshoot hardware and software issues for end-users.
- Diagnose and resolve network connectivity and browser-related problems.
- Document customer interactions and resolutions in our CRM system.
- Collaborate with the IT team to ensure system stability and security.
- Maintain a professional and positive demeanor during all customer interactions.
Qualifications
- High school diploma or GED required; Associate degree in IT or related field preferred.
- Basic computer literacy and understanding of operating systems (Windows/macOS).
- Strong problem-solving skills and attention to detail.
- Excellent written and verbal communication skills.
- Ability to work independently in a remote environment.
- Reliable high-speed internet connection.
Skills
Troubleshooting, Customer Service, Remote Support, Hardware Diagnostics, Microsoft Office, Technical Help Desk, Time Management
Responsibilities
- Provide exceptional technical support to customers via chat, email, and phone.
- Troubleshoot hardware and software issues for end-users.
- Diagnose and resolve network connectivity and browser-related problems.
- Document customer interactions and resolutions in our CRM system.
- Collaborate with the IT team to ensure system stability and security.
- Maintain a professional and positive demeanor during all customer interactions.
Qualifications
- High school diploma or GED required; Associate degree in IT or related field preferred.
- Basic computer literacy and understanding of operating systems (Windows/macOS).
- Strong problem-solving skills and attention to detail.
- Excellent written and verbal communication skills.
- Ability to work independently in a remote environment.
- Reliable high-speed internet connection.