Job Description
Join ConnectCare Solutions as a Part-Time Virtual Customer Service Specialist and deliver exceptional support from the comfort of your Baltimore home. We're seeking empathetic professionals to assist our healthcare clients via phone, chat, and email. Enjoy flexible hours (20-25 hrs/week) while making a meaningful impact in patient care coordination.
This fully remote role offers competitive pay, comprehensive training, and opportunities for advancement. Perfect for students, parents, or anyone seeking a flexible career path without commuting.
Responsibilities
- Handle inbound/outbound patient inquiries with empathy and professionalism
- Resolve billing questions, appointment scheduling, and insurance verification
- Document interactions accurately in our CRM system while maintaining HIPAA compliance
- Collaborate with healthcare providers to address complex patient needs
- Maintain performance metrics including call quality and resolution rates
- Participate in bi-weekly virtual team training sessions
Qualifications
- High school diploma or equivalent; healthcare certification preferred
- 1+ years customer service experience in healthcare or BPO environment
- Exceptional verbal/written communication skills with active listening ability
- Proficient in Microsoft Office Suite and CRM software
- Reliable high-speed internet and quiet home workspace
- Ability to work independently while meeting SLAs
- Basic knowledge of medical terminology and insurance processes