Job Description
Join Baltimore Connect Solutions as a Part-Time Virtual Customer Support Specialist and transform your home office into a hub of excellence. We're seeking passionate individuals to deliver exceptional remote customer experiences while enjoying Baltimore's vibrant culture outside work hours. This flexible 20-hour/week role offers competitive compensation, full benefits eligibility, and cutting-edge virtual training. Perfect for students, caregivers, or career transitioners seeking work-life harmony in Maryland's most dynamic city.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction metrics
- Utilize Salesforce and Zendesk to document cases and track resolutions
- Collaborate with cross-functional teams to escalate complex issues
- Proactively identify process improvement opportunities
- Maintain detailed knowledge of product offerings and services
- Adhere to HIPAA/GDPR compliance standards for data handling
Qualifications
- 1+ years customer service experience in remote or hybrid setting
- Proficiency in CRM platforms (Salesforce preferred)
- Exceptional written and verbal communication skills
- High-speed home internet and quiet workspace
- Ability to work flexible hours including evenings/weekends
- Associate degree or equivalent professional certification
- Basic troubleshooting for technical issues