Job Description
Join Detroit Connect Solutions as a Virtual Customer Support Specialist and become part of our award-winning remote team! We're seeking empathetic communicators to deliver exceptional service from the comfort of your home office. This flexible part-time opportunity (20-25 hours/week) offers competitive pay, comprehensive training, and a supportive digital workspace. Help us redefine customer excellence while building your career in Detroit's thriving tech ecosystem.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and account modifications using CRM systems
- Collaborate with technical teams to resolve complex issues
- Maintain detailed documentation of all customer interactions
- Proactively identify opportunities to improve customer experience
- Adhere to strict data security and confidentiality protocols
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in remote setting
- Exceptional written/verbal communication skills
- Proficiency with Zendesk, Salesforce, or similar platforms
- Reliable high-speed internet and quiet home office setup
- Ability to work independently with minimal supervision
- Available for flexible shifts including evenings/weekends