Job Description
Join MemTech Solutions as a Part-Time Virtual Customer Support Specialist and transform how we serve our clients from the comfort of your home office. This flexible opportunity (20-25 hours/week) combines remote work with impactful customer engagement in Memphis' thriving tech ecosystem. Enjoy competitive pay, comprehensive training, and a supportive virtual team environment while helping businesses across Tennessee deliver exceptional service.
Why Work With Us?
- 100% remote work with flexible scheduling
- Industry-leading training and career development
- Health benefits for part-time employees
- Monthly performance bonuses
- Participation in innovative tech projects
Responsibilities
- Handle 25-30 customer inquiries daily via phone, email, and chat
- Resolve technical issues for enterprise clients using diagnostic tools
- Document cases in CRM systems with 98% accuracy
- Collaborate with cross-functional teams on complex solutions
- Identify upsell opportunities during client interactions
- Maintain 95% customer satisfaction score
- Participate in bi-weekly virtual team meetings
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service or technical support experience
- Proficient in Zendesk, Salesforce, or similar CRM platforms
- Strong written/verbal communication skills
- Reliable high-speed internet and quiet home office
- Ability to troubleshoot basic hardware/software issues
- Flexible availability including evenings/weekends
- Memphis area residency required for regional compliance