Job Description
Join our award-winning digital community team as a Remote Chat Moderator in Orlando, FL! We're seeking detail-oriented professionals to maintain safe, engaging online environments. As a fully remote role with company-provided equipment, you'll shape positive user experiences while enjoying Orlando's vibrant lifestyle. Benefits include: paid training, flexible scheduling, health insurance, and career growth opportunities. No commute required – just your expertise and our cutting-edge tech support.
Responsibilities
- Monitor and moderate live chat platforms in real-time to enforce community guidelines
- Resolve user conflicts and escalate critical issues to senior moderators
- Document moderation activities using proprietary CRM tools
- Collaborate with content teams to identify trending topics and engagement opportunities
- Participate in weekly training sessions on platform updates and best practices
- Maintain accurate moderation logs for compliance reporting
- Support product launches through targeted chat engagement campaigns
Qualifications
- Minimum 1 year experience in community moderation or customer support
- Exceptional written communication with 70+ WPM typing speed
- Proficiency with Slack, Discord, or similar chat moderation platforms
- Strong emotional intelligence and de-escalation skills
- Reliable high-speed internet connection (provided equipment includes hardware)
- Ability to work rotating shifts including weekends and holidays
- Experience with crisis management protocols in digital spaces
- High school diploma or equivalent (college degree preferred)