Job Description
Join Alaska Connect Solutions and become part of our award-winning customer service team! We're urgently hiring remote Customer Service Representatives to start tomorrow. Enjoy the flexibility of working from home while delivering exceptional support to Alaskans. Our competitive benefits package includes health insurance, paid time off, and professional development opportunities. If you're a people person with strong communication skills, apply now to begin your career with a company that values its employees.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with support teams to resolve complex cases
- Meet and exceed performance metrics for quality and resolution time
- Contribute to process improvement initiatives
- Maintain product knowledge through ongoing training
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficient with Microsoft Office and CRM software
- Reliable high-speed internet and quiet home workspace
- Ability to work independently with minimal supervision
- Positive attitude and resilience under pressure