Job Description
Join our award-winning remote customer service team and become the voice of innovation! We're seeking passionate individuals to deliver exceptional support experiences from the comfort of your Atlanta-area home. As a Remote Customer Service Specialist, you'll transform customer challenges into loyalty-building moments while enjoying flexible scheduling and comprehensive benefits. Our Atlanta-based company fosters a culture of growth, offering continuous training and advancement opportunities in a thriving tech ecosystem.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions in CRM systems with 99% accuracy
- Collaborate with cross-functional teams to resolve complex escalations
- Proactively identify process improvement opportunities
- Maintain 95% customer satisfaction score through personalized solutions
- Participate in weekly virtual training sessions
- Meet/exceed monthly KPIs for response time and resolution rates
Qualifications
- Minimum 2 years customer service experience
- High-speed internet connection and quiet home office setup
- Proficiency with CRM software (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to work independently with minimal supervision
- Associate degree or equivalent combination of education/experience
- Typing speed of 50+ WPM with 98% accuracy
- Atlanta residency preferred for occasional in-person meetups