Job Description
Join Oakland Connect Solutions as a Remote Customer Service Representative and enjoy the freedom of working from home with weekly pay! We're seeking empathetic professionals to deliver exceptional support experiences. This full-time role offers competitive compensation, flexible scheduling, and comprehensive training. Build your career while supporting our diverse client base across the Bay Area.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions in CRM systems with precision
- Meet weekly performance metrics for resolution time and satisfaction
- Collaborate with support teams to escalate complex cases
- Participate in ongoing training on products and procedures
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Strong typing skills (40+ WPM) and computer proficiency
- Excellent communication and conflict resolution abilities
- Quiet home office with reliable high-speed internet
- Ability to work independently with minimal supervision
- Available for flexible shifts including weekends