Job Description
Join our award-winning customer service team as a Remote Customer Service Representative and become the voice of our brand! We're urgently hiring passionate individuals in the Portland metropolitan area to deliver exceptional support from the comfort of your home. Enjoy a flexible schedule, comprehensive benefits, and career growth opportunities in a fast-paced, tech-forward environment.
Why You'll Love Working With Us:
- Competitive hourly wages + performance bonuses
- Full benefits package (medical/dental/vision)
- Home office equipment stipend
- 401(k) with company match
- Professional development programs
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and product-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with internal teams to escalate complex cases
- Meet/exceed performance metrics for resolution time and satisfaction
- Proactively identify process improvement opportunities
- Participate in ongoing training and product updates
Qualifications
- Minimum 1 year customer service experience
- High school diploma or equivalent (college degree preferred)
- Strong written and verbal communication skills
- Proficient with Windows OS and CRM software
- Reliable high-speed internet connection
- Quiet, dedicated home office space
- Ability to work evenings/weekends as needed
- Must reside in Portland metropolitan area