Job Description
Join our award-winning customer service team and make a difference from the comfort of your home! Baltimore Support Solutions is urgently hiring motivated Remote Customer Service Representatives to deliver exceptional support experiences. Enjoy a flexible work schedule, comprehensive training, and a supportive virtual team environment. We're seeking empathetic communicators who thrive in dynamic settings and are ready to grow their careers with us.
What We Offer:
- Competitive hourly pay + performance bonuses
- Full benefits package (health/dental/vision)
- Paid time off and holidays
- Home office equipment stipend
- Ongoing professional development
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex cases
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Participate in weekly training and coaching sessions
- Identify process improvement opportunities
Qualifications
- 1+ years customer service experience
- High school diploma or equivalent
- Strong typing skills (40+ WPM)
- Excellent verbal/written communication
- Proficient with CRM software (e.g., Salesforce)
- Quiet, dedicated home office space
- Reliable high-speed internet connection
- Ability to work flexible shifts including weekends