Job Description
Join ConnectCare Solutions as a Remote Customer Service Representative and become the voice of excellence for our healthcare clients. Enjoy the flexibility of working from your San Diego home while making a meaningful impact on patient experiences. We offer competitive compensation, comprehensive benefits, and a supportive virtual environment designed for professional growth. Immediate openings available!
Responsibilities
- Handle inbound/outbound calls, emails, and chats with patients and providers
- Resolve billing inquiries, insurance coverage questions, and scheduling issues
- Document interactions accurately in our CRM system
- Meet/exceed quality and performance metrics
- Collaborate with healthcare teams to ensure seamless patient care
- Participate in ongoing training for healthcare compliance
Qualifications
- 1+ years customer service experience (healthcare preferred)
- High school diploma or equivalent (degree a plus)
- Proficient with CRM software and Microsoft Office Suite
- Strong communication and problem-solving skills
- Ability to work independently in a home office setting
- Reliable high-speed internet and quiet workspace
- Available to work flexible shifts including weekends