Job Description
Join our award-winning customer service team and enjoy the flexibility of working remotely from Kansas City! At ConnectSphere Solutions, we empower our representatives with cutting-edge tools and comprehensive training to deliver exceptional service. As a fully remote role, you'll support our diverse client base while enjoying competitive pay, health benefits, and career growth opportunities. We value work-life balance and provide all necessary equipment to ensure your success from home.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and process orders with 95%+ accuracy
- Document interactions in CRM system and maintain detailed case notes
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed quality metrics (CSAT, AHT, FCR)
- Participate in bi-weekly team training and development sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 2+ years customer service experience in remote/hybrid setting
- Proficiency with CRM tools (Salesforce, Zendesk) and MS Office
- Excellent written/verbal communication skills
- Reliable high-speed internet and quiet home office space
- Ability to work flexible hours including evenings/weekends
- Type 40+ WPM with strong attention to detail