Job Description
Join Fort Worth Solutions Group as a Remote Customer Service Representative and become an essential part of our award-winning support team! We're seeking passionate individuals to deliver exceptional customer experiences from the comfort of your home office. This full-time role offers competitive pay, comprehensive benefits, and a flexible schedule designed to support your work-life balance. Our company culture thrives on innovation, collaboration, and recognition – join us in redefining customer service excellence!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve technical issues, billing concerns, and service disruptions using CRM tools
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to resolve complex customer escalations
- Meet monthly performance metrics for resolution time and customer satisfaction (CSAT)
- Contribute to process improvement initiatives to enhance service quality
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in remote or hybrid environment
- Proficiency with CRM platforms (Salesforce experience a plus)
- Strong typing skills (40+ WPM) and Microsoft Office Suite expertise
- Reliable high-speed internet and quiet home workspace
- Excellent communication skills with ability to de-escalate situations
- Ability to work flexible shifts including evenings/weekends as needed